Refund & Return Policy

Last Updated: October 2026

At KenyaDeals, we want our customers to have a positive shopping experience.

1. Returns

If you receive a product that is defective, damaged or significantly different from the product description, please contact us as soon as possible.

Please provide:

• Your name

• Order number

• Phone number

• Description of the issue

• Photos or videos of the product where applicable

2. Eligible Returns

A product may be eligible for return if:

• It is defective

• It arrived damaged

• The wrong product was delivered

• It is significantly different from the advertised product

Products should be returned in reasonable condition and, where applicable, with their original packaging and accessories.

3. Non-Returnable Situations

A return may not be accepted if:

• The product has been intentionally damaged

• The product has been misused

• The product has been used improperly

• The issue is caused by normal wear and tear

• The return request does not meet the applicable return conditions

4. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund or replacement.

If a refund is approved, we will communicate the applicable refund method and processing time.

5. Exchanges

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

6. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be cancellable before delivery.

7. Contact Us

For returns, refunds or exchanges:

KenyaDeals
Nairobi, Kenya
Email: dkenyadeals@gmail.com
Phone / WhatsApp: +254 691 177 341
Website: kenyadeals.shop