Shipping policy
Shipping & Delivery Policy
Last Updated: October 2026
KenyaDeals delivers products to customers within Kenya.
1. Order Processing
Orders are processed after they are received and, where applicable, confirmed by our customer service team.
For Cash on Delivery orders, we may contact customers by phone to confirm their order before dispatch.
2. Delivery Time
Delivery times depend on the customer's location and courier availability.
Typical delivery time is approximately 2–7 business days.
Remote locations may require additional delivery time.
3. Delivery Information
Customers are responsible for providing accurate:
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Full name
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Phone number
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County
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City or town
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Area/location
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Delivery instructions where necessary
Incorrect or incomplete information may result in delivery delays or failed delivery.
4. Delivery Attempts
Our delivery partner may contact you when attempting delivery.
If a customer cannot be reached or refuses an order without a valid reason, the order may be returned.
5. Delivery Delays
Delivery may occasionally be delayed due to:
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Weather
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Traffic
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Public holidays
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Courier delays
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Incorrect customer information
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Unexpected operational circumstances
6. Order Tracking
Where tracking is available, customers may receive tracking information by SMS, phone, email or another available communication method.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos or other evidence where available.
8. Contact Us
KenyaDeals
Nairobi, Kenya
Email: dkenyadeals@gmail.com
Phone / WhatsApp: +254 691 177 341
Website: kenyadeals.shop